Cryptic Killers – Our Terms and Conditions
These terms and conditions set out the terms on which we provide our “Cryptic Killers” range of products to you.
We are LA Brands Ltd (trading as Cryptic Killers), a company registered in England and Wales with company registration number 11143063 and our registered office address at 114 Clifton Road, Wokingham, United Kingdom, RG41 1NF.
You should read these terms and conditions carefully, because they include important information about your order with us, such as your right to change your mind about an order (and when that right might not apply to you), what happens if one of our products is damaged or missing a part, and our contact details if you have any issues.
These terms and conditions were last updated on 18th of November 2025.
Where to find information about us and our products
You can find everything you need to know about us and our products on our website before you order. We also confirm the key information to you in writing after you order, either by email or in your online account.
Under 18s
You must be over 18 to purchase products from our website. If you are under 18 you will need a parent or guardian to purchase the products on your behalf.
When you buy from us you are agreeing that:
1. We only accept orders when we've checked them
We contact you to confirm we've received your order and then we contact you again to confirm we've accepted it.
2. Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside the UK, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
3. We charge you when you order
We currently accept the following payment methods: Clearpay, Klarna, Visa, Mastercard, American Express, Discover, Diners Club International, JCB (Japan Credit Bureau), UnionPay, Cartes Bancaires, PayPal, Apple Pay, Google Pay.
4. We're not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control, such as weather delaying delivery or issues within our supply chain, we contact you as soon as possible to let you know and do what we can to reduce the delay.
As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: team@cryptickillers.com to end the contract and receive a refund for any products you have paid for in advance, but not received.
5. Products can vary slightly from their pictures
A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.
6. Gift Cards
This section sets out the terms which apply to the purchase and use of gift cards on our website.
Purchasing gift cards. You can purchase a gift card online on our website. Our gift cards come in set values, which you can browse here. Gift cards are valid for a period of 2 years from the date it is issued to you.
Receiving your gift card. Once you have ordered your gift card, it will be sent to the email address you nominate for delivery when completing the order. The email will include the gift card code and a link to view your balance. This email address should be your own email address, or the person you intend to receive and use your gift card. You are responsible for ensuring the email address used is the correct address, and we cannot be held responsible for gift cards being delivered to an incorrect address or being caught in spam filters.
Using your gift card. To use your gift card online, shop as usual and then proceed to checkout. At the payment page, you will be given the option to enter your gift card code. If the balance on the gift card is not sufficient to cover the costs of your order, you will be able to pay the remaining balance using other available payment methods. If the cost of your order is less than the value on your gift card, the order value will be deducted from the gift card balance and the remaining gift card balance will continue to be available for use in accordance with these terms. You can check your gift card balance at any time by clicking the link in the email you received when your gift card was sent to you.
Lost, deleted, corrupted or used gift cards. You are responsible for ensuring that you keep your gift card code secure and that you do not share this code with anyone else. We cannot accept liability if your gift card balance is lost, stolen or used without your consent, or if you lose your gift card code. We reserve the right to refuse to accept a gift card which we have reason to believe has been duplicated, tampered with or we otherwise suspect has been affected by fraud.
Expiry. Gift cards are valid for a period of 2 years from the date it is issued to you. Your gift card cannot be used or redeemed after it has expired.
Refunds. Once you have used your gift card, you will lose the legal right to change your mind. If a refund or partial refund is given for any purchases made using a gift card, we will refund you in the form of a new gift card.
Cannot be redeemed for cash. Gift cards cannot be exchanged for cash or redeemed against the purchase of another card.
7. You have a legal right to change your mind
Your legal right to change your mind. You have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the costs of us delivering the products to you. This is subject to some conditions, as set out below.
The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver your product. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery. This 14 day period is called a “cooling off period”
How to let us know. To let us know you want to change your mind, fill in the online form here, or complete the model cancellation form which can be found here.
You have to return the product at your own cost. You have to return your product (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. You are responsible for arranging and paying for the return of the product. You can:
For help with returns, please contact our Customer Service Team: team@cryptickillers.com.
We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value.
For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing.
In some cases, because of the way you have treated the product, no refund may be due.
For the purchase of gift cards, if you redeem your gift card during the 14 day cooling off period, we cannot give a refund as the gift card has been used.
Our Customer Service Team: team@cryptickillers.com can advise you on whether we're likely to reduce your refund.
When and how we refund you. If your product has not been dispatched to you, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If you are sending products back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
8. You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must contact our Customer Service Team: team@cryptickillers.com, or fill out our returns form which can be found here.
We make all efforts to ensure that the products you purchase from us are as described to you on our website and meet all the requirements imposed by law.
However we acknowledge that sometimes mistakes happen and we might fall short of these standards. If this happens, you have legal rights, which are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
Remember too that You have several options for resolving disputes with us.
Summary of your legal rights
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
• Up to 30 days: if your goods are faulty, then you can get a refund.
• Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
• Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
9. We can change products and these terms
Changes we can always make. We can always change a product:
If we have to make a substantial change to the products, which impact your use of the product, then we will let you know and you will have the option to cancel your order.
10. We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:
11. We don't compensate you for all losses caused by us or our products
We're not responsible for losses you suffer caused by us breaking this contract if the loss is:
To the extent that you use a product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded.
12. We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice: here.
13. You have several options for resolving disputes with us
Contact us for any complaints. If you have any problems with us or our problems, please contact us and our customer service team will respond to you as quickly as possible. We will use our best efforts to find a solution to your complaint.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
14. Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll contact you to let you know if we plan to do this. If you're unhappy with the transfer you can contact our Customer Service Team: team@cryptickillers.com to end the contract and we will refund you any payments you've made in advance for products not provided.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
